Cancelations & Returns
Here at TrendySock, we are committed to providing our customers with high-quality products and excellent service. In this section, we will first discuss our assurance of product quality, followed by a detailed explanation of our policies regarding order cancellations, refunds, and returns. By understanding these policies, you can shop sex dolls at bearx.cloud with confidence, knowing that your satisfaction is our top priority. If you have any questions or concerns, please do not hesitate to reach out to our dedicated customer support team.
While we offer the most flexible return policies of any sex doll distributor around the world, it’s important that once you place an order including making a deposit or paying for it in full, your purchase is considered a final sale.
If you have any doubts about your order before placing it, we encourage you to:
Order Modification
Custom Doll
If you’ve ordered a custom doll, you can request to modify your order within 48 hours of purchase at no extra cost, as long as the change is within our usual guidelines. After 48 hours, we may still be able to accommodate modifications depending on the stage of production, but this will be assessed on a case-by-case basis.
In-stock Doll
If you’ve purchased an in-stock doll and wish to modify your order, please note that modifications cannot be made once the package has been shipped. If you wish to change the doll after it has been shipped, it will be treated as a return, and you will be responsible for the return shipping costs and any associated fees.
To request an order modification, please submit your request here.
Cancellations
Custom Order Cancellation
We are always happy to assist with order changes or cancellations, provided the conditions allow. If you wish to discuss your order, please feel free to contact us directly. For cancellations of custom orders, we will evaluate each request based on factors such as the stage of production and the specific changes requested. If we approve the cancellation, please note that non-refundable fees may apply (5%-30%).
In-Stock Order Cancellation
We understand that plans may change. However, once your in-stock order has been packed and shipped, cancellations are no longer possible. If you choose to return the item, it will be processed under our return policy. Shipping fees for both delivery and return, as well as the corresponding packing fee, will apply.
| Cancel within 8 hours | 95% refund |
| Cancel within 24 hours | 85% refund |
| After 24 hours | No cancellation |
Why We Charge Cancellation Fees?
We understand that cancellations may be necessary at times, but we charge cancellation fees to cover the costs associated with processing orders. These fees are necessary due to the following factors:
- Transaction Fees – When you make a purchase, the payment service provider charges us a transaction fee for processing your payment. This fee is non-refundable and is deducted from any cancellations.
- Custom Order Materials – For custom orders, once the order is confirmed, materials are procured, and production begins. The material costs incurred are non-refundable once production has started.
- Packaging Fees for In-Stock Orders – For in-stock orders, we incur packaging costs to prepare your item for shipping. If the order is canceled after packaging, these fees are also non-refundable.
- Shipping Costs – Once your order is shipped, the shipping fees are non-refundable, even if you choose to cancel or return the product. Return shipping is also at the customer’s expense.
As a premium website, we are committed to providing the highest quality service. When discussing order policies with you, we will charge based on the progress of your order. These charges help us maintain efficient operations and continue to provide the best service possible. We appreciate your understanding.
Returns
Inspect and Report Your Doll Upon Receipt
Thoroughly inspect the doll from head to toe before use. If the product is damaged due to improper use, you will not be eligible for any return or exchange services. It is important to use common sense and handle the item properly to avoid causing any damage to the product. If you have any complaints or dissatisfaction, please feel free to contact us within 24 hours. It is also important to include as much detail as possible, including any images and videos, in which case, email us at delezhai@outlook.com. We can then work to resolve the issue.
We appreciate any feedback as well as it can help us work with our manufacturers to avoid a repeat of these issues in the future.
Damage and Warranty
For the following scenarios, we will offer reshipment, remake, or partial refund:
- Incorrect Dolls – When you receive the doll and you find it looks absolutely different from the factory pictures or website, just show us an unboxing video (with the whole body, head, shipping label, and outside package box ). We will report and check with our factory and shipping carrier, and arrange a new replacement for you.
- Damaged Dolls – You should file a claim with the shipping carrier on receipt of your package if it is severely damaged. A new replacement will be arranged depending on how severe the damage is. For slight damage, we will provide all the necessary kits to help you fix the item.
- Missing Package – If the tracking number shows your package is delivered but you didn’t receive anything, call UPS/FedEx and file a claim ASAP. If you require signature service to prevent package loss, please make sure to note it at the time of checkout.
We offer a Money Back Guarantee for all orders. For a list of what is and is not covered by our Money Back Guarantee, please visit this page.
Return Instructions – DO NOT RETURN PACKAGES WITHOUT CONTACTING US FIRST
For hygiene and safety reasons, we generally do not accept returns on adult products. As a buyer, we’re sure you wouldn’t want to purchase a used doll, right? If you have a valid reason for returning an item, please ensure that the product is brand new and unused.
- Before returning any dolls, please ensure they are in new, unused condition.
- The return address on the packaging does not apply to custom or in-stock orders.
- If you wish to return a package, please contact us for further instructions.
Our team will thoroughly inspect the packaging and the doll. If we find any violation of our return policy, we will not issue a refund. In severe cases, we may report the issue to the credit agency.
Refund After Return
Once the returned doll is received, we will conduct a thorough inspection of both the doll and its packaging to ensure it meets our return policy requirements. The refund will be processed only if the doll is returned in new and unused condition. Dolls that have been used, damaged, or improperly handled will not be eligible for a refund.
If the doll is in new, unused, and undamaged condition, we will process the refund based on the following:
The following deductions will apply to your refund
- Shipping Fees: The original shipping cost. Buyers take the return shipping cost.
- Packaging & Restocking Fees: Any applicable fees will also be deducted. Usually 15% – 25% of the original order amount.
- Transaction Fees: The payment platform’s transaction fees (such as PayPal, credit card fees) will be deducted, as they are non-refundable by the payment Institutions.
Important Note
To ensure that you receive your refund promptly, please follow the proper return instructions and ensure the doll is securely packed. If you have any questions or concerns regarding the return or refund process, feel free to contact us at delezhai@outlook.com.
Refund
Refund Timeframe
Once we approve a cancellation or refund request, the refund will be processed to your original payment method, including your credit card, PayPal account.
The typical refund processing times for different payment methods are as follows:
WEB3.0:2 business days
PayPal: 3-5 business days
Credit Card / Debit Card: 7-10 business days
If the refund hasn’t been received within the standard timeframe mentioned above, please reach out to us for your refund tracking number. Once you have this number, you may contact your card issuer, PayPal, or Klarna for further details.
Important: Please do not initiate a chargeback request directly, as this will only delay the refund process. Refunds depend on your bank’s processing time.
**DO NOT INITIATE CHARGEBACKS /PAYPAL DISPUTES**
As a trusted and professional retailer, we prioritize your satisfaction and the quality of your shopping experience. We are committed to providing reliable after-sales support and ensuring that your concerns are addressed promptly.
Before considering a dispute, we kindly ask that you reach out to us directly. We are here to work with you to resolve any issues or concerns you may have. By contacting us first, we can quickly find the best solution for you, ensuring that you are completely satisfied with your purchase.
Initiating a dispute can result in unnecessary delays, fees, and complications, such as refund delays or chargeback fees. Please contact us directly, and we will handle your issue efficiently and fairly, helping you avoid any unnecessary costs and ensuring a smooth, hassle-free experience.
**IMPORTANT NOTICE**
In the event of fraudulent chargebacks or forced disputes after receiving the order, we reserve the right to pursue legal action to recover any losses.